TTEC to Suspend 401(k) Matching for U.S. Staff Through End of 2026

TTEC, a customer experience outsourcing and technology services provider, will suspend its 401(k) matching contributions for U.S. employees from Q2 2026 through the end of 2026, according to an internal memo dated April 30.

The company said the pause is intended to provide greater financial flexibility as it invests in artificial intelligence and broader business transformation efforts, including AI certifications, AI-enabled tools and training, automation, and workforce education programs.

TTEC previously matched up to 3% of an employee’s salary if the employee contributed at least 6%, according to the article. The memo, signed by Chief People Officer Laura Butler, described the nine-month suspension as a step to “protect the long-term strength” of the business.

The company said it plans to reassess the decision in early 2027 and intends to resume contributions if business performance supports it.

TTEC reported annual global revenues exceeding $2 billion and has about 16,000 U.S. employees, according to the article. The company’s share price has fallen from more than $110 in late 2021 to just over $3, and it reported a 7% year-over-year decline in first-quarter revenue.

The move follows other benefit adjustments at professional services firms cited in the article, including Deloitte and Zoom.